Accessibility statement

This is the accessibility statement for Concord Medical Centre. This statement was prepared using the GP white label website, run by NHS England. This website models the same content and code as the GP white label website. 

Information in different formats

If you need information in a different format like large print or Braille, please ask us by:

We will answer within 7 days.

Reporting problems

If you find any problems not mentioned in this statement, or if you think we are not meeting accessibility requirements, please let us know by:

Making a complaint

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018, known as the "Accessibility Regulations".

If you contacted us to report a problem with this website and you are not happy with the way we responded, you can contact the Equality Advisory and Support Service (EASS).

Technical information

NHS England is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

We know about the following areas where the website does not meet accessibility standards and we have a plan to address each of them.


  • "Find out more", "Click here", "here", "link" etc are used as both the visible and programmatic link phrase for a link on the "Carers" and Surgery policies pages. Links that don't adequately convey their purpose can make it difficult for people who use a screen reader to identify the direction of the link, unless they specifically backtrack and read around the link to ascertain its context. This fails WCAG 2.2 Success Criterion 2.4.4 Link Purpose (In Context) (A). We plan to ensure the direction of all links on the website is clearly indicated.

Disproportionate burden

Meeting WCAG 2.2 Level AA is not a disproportionate burden.

Statement preparation

This statement was prepared on 25th October 2023. It was last reviewed on 22/11/2023.

This website was last tested in October 2023. The test was carried out by TetraLogical based on the Example Surgery Content "Spindogs" page.