Make a complaint
At Concord Medical Centre, we value patient feedback to help us review and improve the services we offer.
There are different ways you can send us feedback. Find more information about giving feedback or making a complaint below.
How to give patient feedback
You can give patient feedback by completing our online form.
You can also give feedback by contacting the surgery directly or by completing one of our complaint forms at the surgery.
Making a complaint
You can make a complaint by email, post or over the phone.
We will acknowledge your complaint within 3 working days to and reply within 35 working days.
Complaining about NHS services
You can find more information about making a complaint about NHS services on the NHS website.
NHS Complaints Advocacy Groups
NHS complaints advocates support people to complain about the treatment or care that they or a friend or family member have received from an NHS service.
Parliamentary and Health Service Ombudsman
You can contact the Parliamentary and Health Service Ombudsman to investigate a complaint about UK government departments, other public organisations and the NHS in England.
Their address:
Citygate
Mosley Street
Manchester
M2 3HQ